Utilities

Due Dates & Late Fees

When is my bill due?
Utility bills are issued on or after the 1st of the month. Bills are due 28 days later. (Note: Postmarks are not considered.)

• Delinquency: Any account unpaid after the due date is considered delinquent, and a 6% penalty fee is applied.
• 60-Day Shutoff Rule: Accounts unpaid for 60 days are subject to disconnection.
  • The City will contact you in writing at least 7 days prior to shut off.
  • A 24-hour shut-off door hanger may be issued (with an additional penalty fee).
• Reconnection: Service will only be reconnected after payment of the full outstanding balance, all penalties, and the reconnection fee.

📄 Read the Full Delinquent Accounts Policy (PDF)
(Policy available in English, Spanish, Chinese, Tagalog, Korean, and Vietnamese)

Disputed Bills & Meter Checks

Think your bill is wrong?
Contact City Hall immediately. Staff will analyze your account and explain the charges.

• High/Low Usage Check: If usage appears incorrect, the City will re-read the water meter within 24 business hours. You will be informed of the result within 48 business hours.
• Private Leaks: City staff will not locate leaks on private property. Please contact a professional plumber if a leak is suspected.
• Meter Test Deposit: If you request a second re-read within a 12-month period, it is treated as a "meter-test" call, and a deposit is required.
  • The deposit is returned if the meter is found to be in error (reading more than 2% above or below the correct reading).